CampusWorks helps colleges and universities achieve measurable results.
Our clients are successful because they recognize that the cost of failure far outweighs the investment in expertise. That's why they turn to CampusWorks when they have a challenge that feels impossible.
At CampusWorks, we understand the complexities of higher education, and we work with you to make sure your business practices are optimized for maximum efficiency, your technology resources are fully utilized and aligned with your strategic vision, and your investments are yielding the greatest return. Our results are so effective that many of our clients find that they not only fully recoup their investment in us, but are set up to continue achieving success long after the project has ended.
Our results speak for themselves…
CampusWorks helped Westmoreland County Community College reimagine business processes.
"When Westmoreland County Community College realized we needed help envisioning new processes in all our functional areas, the first call was to Campusworks. I was aware of the good work they do with supplementing IT staff with their qualified professionals. So I was more at ease in working with them to formulate a strategy and concept to lead our work of changing a significant number of business processes to prepare us to go out to bid for an enterprise resource planning (ERP) system and to be as prepared as possible when transitioning to a a new ERP environment. We needed a team from Campusworks who would help us define our current state, allow our College team members to explore the best solutions for new processes, and to feel confident that they could not only implement the new processes but also that these were indeed best practices in the industry.
"From the first day of the business process redesign workshops, the feedback from the teams was overwhelmingly positive. The college teams were energized, optimistic, and ready and willing to do the hard work of changing existing business processes. The team raved about the experts from Campusworks and they felt the Campusworks experts took the time to understand the College and them as professionals. The College team was appreciative that when our current processes were considered best practice, Campusworks recognized this and celebrated with them. They also appreciated that candor and humor were used to get through difficult conversations." - Dr. Tuesday Stanley, President, Westmoreland County Community College
"Through thoughtful questions and meaningful conversations, the CampusWorks team helped Westmoreland County Community College revise our processes with the student at the center. Their Process Reimagine & Redesign (PRR) method teaches all who participate how to think about their process within the vision of their college's student experience statement. This process helps to focus thoughts and indentify the area of strength as well as those that could use improvement. The collaborative conversations and deep thinking allow for employees to have 'Aha!' moments which empower them to identify, suggest, and implement changes organically versus being directed to do so from the organization hierarchy. The collaborative process also allows for opportunities to break down silos and build bridges across the entire college community.
"The Campus Works team created an innovative and safe space in which we can learn how to leverage the technology we already have and prepare for the future. Employees at all levels and in various functional areas participated in and learned from their leadership, experience, and knowledge.
"They have helped keep the momentum of a massive change, both technological and cultural, moving forward through their support and guidance, and we are excited as we look towards the future!" - Sydney Beeler, Vice President of Enrollment Management, Westmoreland County Community College
CampusWorks transformed information technology at Aims Community College.
When Aims Community College was faced with the sudden departure of its chief information officer, the new president had 3 days to find an interim CIO who could provide the technology leadership and expertise to stabilize the IT organization and create a culture of teamwork. She turned to CampusWorks for help.
CampusWorks’ CIO arrived onsite and found infrastructure problems, IT security concerns, lacking governance structure, no centralized help desk, outdated policies and procedures, and silos that impeded collaboration. Typically, a technology assessment would have been the first order of business, but given the unique situation, CampusWorks’ CIO started by focusing on the people—building rapport, developing trust, breaking down silos to create a culture of teamwork, and empowering staff by providing training on skills they were lacking.
In a short time, the CampusWorks team was able to help Aims Community College create an environment of trust and collaboration, complete an IT staff assessment and realign team members based on their skills and experience to make IT more service-focused, and develop a three-year technology roadmap that will take them where they want to go.
Without a CIO leading the charge, an IT department can lose its way. CampusWorks' seasoned executives have a strong background in higher education technology, and they are prepared to step in and provide the technology leadership support necessary to ensure that your IT department continues achieving its goals and supporting your institution's vision.
CampusWorks was able to intervene during a critical time at Aims Community College, transforming a challenging IT environment into a cohesive organization that is set up to succeed.
Hear what Dr. Leah Bornstein has to say about her experience with CampusWorks...
CampusWorks secured grant funding to make Bergen Community College’s technology roadmap a reality.
When Bergen Community College needed to update their technology infrastructure but didn't have the budget to do it, CampusWorks helped.
We worked closely with Bergen's team to develop a technology roadmap that would upgrade existing technologies, implement new systems, and expand their services. To find the money to support our vision, we identified and authored 11 technology grant proposals for the New Jersey Higher Education Capital Facilities Program. Ten grants were successfully funded, and we were able to implement the technology roadmap and transform the institution.
CampusWorks helped shorten the line at Bergen Community College’s financial aid office.
Students should be spending their time in class, not in long lines at the financial aid office. But this is exactly what was happening at Bergen Community College. With only two service windows and 90% of their student body receiving financial aid, BCC needed to change the way their financial aid processes. So, they called CampusWorks for help.
Through a collaborative partnership, we assessed the challenges facing their students and staff, identified broken processes, and developed a technology roadmap to align their infrastructure with their goals. With our help, Bergen reengineered student services to eliminate inefficient processes, increased compliance with financial aid regulations, improved service delivery, and shortened the lines.
CampusWorks’ CIO improved student service and ROI at Buena Vista University.
Without technology leadership, higher education institutions can lose momentum. That's why Buena Vista University called CampusWorks when they needed a Chief Information Officer.
Our senior-level professionals have the technical expertise and leadership experience to step into technology leadership roles and provide you with seamless support. During our time as chief information officer, we worked closely with BVU's team to continue accomplishing important goals. Together, we developed a strategic plan that aligned the University's business operations and drove performance, executed a 5-year technology roadmap that will result in a greater return on technology investments, and managed the implementation of an ERP system that will better serve students and staff. We also negotiated a long-term 60% discount on hardware and services for a university-wide telepresence system, as well as significant savings from other key vendors, which enabled BVU to reallocate their budget to projects that will improve overall service.
“CampusWorks has already paid for themselves” – Fred Moore, President, Buena Vista University (5 months into the contract)
CampusWorks’ enterprise resource planning support improved student service at Bunker Hill Community College.
When Bunker Hill Community College wanted to transform information technology to better serve their students, they teamed up with CampusWorks.
Together, we developed a strategic vision and aligned their business practices to focus on student service and success. We worked across functions to lead a series of ERP system optimizations, implement new educational technology, and strengthen reporting tools.
As a result of our collaboration, the admissions application process is now faster and easier, academic advising has improved because more comprehensive data are available, students have access to personalized services and information through a web portal and mobile technology, their learning plans are supported by refined degree audit functionality, and they spend less time standing in line because add/drop functionality is now automated.
By changing the way Bunker Hill's technology serves their students, faculty, and staff, we've set them up for a successful future.
Hear what John Pitcher has to say about working with CampusWorks...
CampusWorks enhanced the student experience at Clark State Community College.
When Clark State Community College needed to improve its IT infrastructure and learning management system, they brought in CampusWorks to help.
We conducted a Business Process Review and identified opportunities to enhance the way students experience Clark State. Through our collaborative partnership, we optimized the user environment so the learning management system works for the students, faculty, and staff—not the other way around. We also improved help desk support with the implementation of a new ticket system and ERP system support by providing remote systems administration and programming. As a result, Clark State Community College will grow to the next level of IT maturity, while providing improved student success, communication and collaboration.
"CampusWorks brings fresh eyes and valuable experience to our technology challenges. Their seasoned IT professionals understand how a system should perform and they take a student-centered approach in their recommendations. It's been an excellent relationship." – Dr. Jo Alice Blondin, President, Clark State Community College
CampusWorks’ technology leadership positioned Coconino Community College for long-term success.
When Coconino Community College needed a strategic partner to assist with a technology planning assessment, a competitive bid process led them to choose CampusWorks, marking the beginning of a long, productive partnership.
Through our collaborative technology planning process, the CampusWorks team evaluated the College’s goals and gathered input and feedback from key stakeholders across the institution to develop a five-year technology plan that was aligned with the institution’s objectives. The College was so happy with our work, our contract was expanded to provide IT leadership, business process redesign, and Banner® ERP support services. CampusWorks stepped in as CIO in 2007 and served in that role for a decade, during which time we worked closely with College staff to achieve transformational results in numerous areas—including strengthening the technology infrastructure, reengineering key business processes, upgrading the Banner ERP system, providing mentoring and staff development, and organizational realignment.
In early 2016, the College welcomed a new president, Dr. Colleen Smith. “When I arrived, I was pleased to discover CampusWorks’ track record of impressive accomplishments,” said Dr. Smith. “Normally, small, under-funded colleges have trouble finding and retaining quality talent, so it was exciting that Coconino Community College was able to stay current and have strong, well-trained staff through the partnership with CampusWorks. I’ve also been impressed by how CampusWorks’ team members feel like an extension of the Coconino team rather than consultants.”
In 2017, when the College decided to hire a Vice President of Information Technology Services to permanently fill the CIO role, CampusWorks helped recruit and train the individual, ensuring a seamless transition and continued success. Today, thanks to our collaborative partnership, Coconino Community College not only has a clear vision for the future, they also have the technology and skills to get there.
“CampusWorks has been and will continue to be instrumental in helping Coconino Community College understand the service we’re providing and where gaps exist.” – Dr. Colleen Smith, President, Coconino Community College
CampusWorks helped ensure reliable online registration at Columbus State Community College.
When the new president at Columbus State Community College was confronted with a neglected IT infrastructure that was causing their online registration system to crash every year, he called on CampusWorks to help.
CampusWorks stepped in as vice president of information technology, and we provided the technical expertise and leadership to establish a strong infrastructure and associated services. Through close collaboration with the College’s IT staff, faculty, and leadership, we developed and executed strategic and instructional technology plans, addressed significant ERP system performance issues, retooled technology services, established a technology governance structure, and developed institutional research and reporting tools.
As a result, Columbus State's technology infrastructure was completely transformed. We helped transition their academic calendar from quarters to semesters, optimized the ERP system to improve online student services, and rolled out technology-enabled classrooms. And for the first time in twelve years, they enjoyed their first (of many) smooth registrations.
“As a new president two years ago, the challenges in Information Technology were at the top of my worry list. Now they don’t even cross my mind.” – Dr. David Harrison, President, Columbus State Community College
CampusWorks helped Daytona State College invest with confidence in a new ERP system.
When Daytona State College was burdened with an ERP system that was nearly 20 years old and no longer meeting their needs, they faced a big decision: upgrade their existing system or replace it entirely. There were a lot of factors to consider, so they called on CampusWorks to help.
We started by conducting an ERP Assessment to understand how they were using their existing administrative system and assess its ability to serve end users. We uncovered a number of technical problems and strategic disadvantages, which ultimately helped Daytona State decide to retire their existing system and implement a new one.
When it comes to ERP selection, CampusWorks has extensive experience. Not only have we worked with all of the major platforms, but we specialize in higher education, so we know what questions to ask and can foresee potential obstacles. With this knowledge in mind, we helped Daytona State develop a request for proposal (RFP) and evaluate each system's functionality against the institution's goals. Together, we were able to identify the platform that would best meet their needs, and we continue to provide guidance during the implementation process.
By bringing in an ERP expert, Daytona State not only saved time and money, they were able to invest with confidence.
"Trust is a big issue when it comes to a project of this size. The CampusWorks team was able to build our trust quickly because they are so knowledgeable. Their personalities made them feel like part of our team." - Roberto Lombardo, Sr. Vice President of IT, Daytona State College
CampusWorks saved Gulf Coast State College time and money on their ERP implementation.
Implementing an ERP system can be one of the most expensive and complicated initiatives for a higher education institution. So, when Gulf Coast State College decided to replace its inefficient legacy system with a new ERP system, they brought in CampusWorks to help.
We negotiated with the ERP vendor to secure contract discounts that reduced implementation costs by one-third. And we worked closely with the Gulf Coast team to employ our legacy migration best practice—which we've developed from years of experience—to facilitate a smooth implementation and successful rollout that was completed six weeks ahead of schedule. Our partnership saved Gulf Coast both time and money, and the project was recognized by the college president as one of their most successful undertakings.
“Only 10% of ERP implementations come in on budget and on time. That is an interesting statistic and places us in elite company. This was only possible through extreme cooperation between CampusWorks and Gulf Coast and tireless efforts of college and CampusWorks employees.” – Herman Daniels, Immediate Past CIO, Gulf Coast State College
CampusWorks ensured faster financial aid at Hillsborough Community College.
When Hillsborough Community College discovered that 60% of their students did not have financial aid packaged by the first day of class, they asked CampusWorks to help.
With five campuses and three centers that serve more than 48,000 students annually, HCC was concerned that their ERP system might not be able to keep up with the demands of their growing institution. We performed an ERP Assessment to uncover why their current platform was failing and discovered that the system wasn't being used to its fullest potential. We followed up with an intensive Business Process Review, which identified inefficiencies within the financial aid services organization.
Based on these findings, we helped HCC move to a centralized processing center, optimize their financial aid management system, and streamline their financial aid processes to become more efficient. As a result of our collaborative partnership, every student is now packaged 3 days before their classes start.
CampusWorks improved help desk services at Middlesex Community College.
When Middlesex Community College realized that up to 80% of its help desk calls were related to username and password issues, CampusWorks was able to help.
Under our leadership as CIO, we implemented an identity management system that gives students and staff the ability to reset their passwords themselves. This has dramatically reduced the number of calls to the help desk and has allowed the support staff to focus on other priorities. As a result, MCC saw a 400% increase in its application portfolio but didn't need to hire additional staff.
“The college must continue to invest in technology and cannot afford to make a bad decision with its financial or human resources. I have extreme confidence that all recommended projects from CampusWorks are technically well-conceived and fiscally well-balanced.” – Jay Linnehan, Executive Vice President, Middlesex Community College
CampusWorks Improved Connectivity at Mount Mercy University.
Little issues can become big annoyances. Mount Mercy University learned this when connectivity problems plagued their campus and logging on to the network could take as long as five minutes. That's when they called CampusWorks for help.
We conducted a Network Assessment to understand where the problems were occurring and determine the best solution. We discovered that much of their hardware was in good shape but maintenance had been all but ignored. Together we optimized the network by leveraging existing hardware with new equipment and implementing a maintenance plan. The results were immediate. Connectivity improved, log-on lags disappeared, and MMU was able to offer their students convenient new services like wireless printing, mobile hotspots, and support for mobile devices.
CampusWorks’ instructional designers helped North Iowa Area Community College implement their Title III grant.
When North Iowa Area Community College needed a partner to help implement their five-year Title III grant project for instructional design, they turned to CampusWorks.
CampusWorks' Academic Services team stepped in and led the creation of a plan to implement NIACC’s five-year Title III project, the goals of which were to: increase student success in developmental and general education courses; improve faculty skills in assessment, instructional methodologies, and technology; enhance educational opportunities delivered through alternate methodologies, including: online, hybrid, accelerated, and service learning; increase the use of data to make decisions; improve revenue through increased student retention and enrollment.
The resulting Title III Project Plan—which addressed the planning, program, and assessment goals and covered an ambitious set of 220 tasks distributed over five years—was approved within three months. Throughout the first year of CampusWorks’ subsequent involvement, over half of those tasks were completed and all of the 37 designated course developments were either completed or were in progress for completion within five months.
Of particular note are the nine faculty development courses that were completed. By necessity, the CampusWorks team served not only as instructional designers but also as subject matter experts on many of these courses, including courses on the instructional design model, using Canvas, engaging with students, creating assessments, using WebEx, using Panopto, and creating competency-based instruction.
CampusWorks helped Rio Salado College expand online education.
When Rio Salado College wanted to expand beyond its physical boundaries to offer nationwide access to high-quality, low-cost, on-demand education that caters to learners’ unique needs and provides a clear path to success, they selected CampusWorks as the partner to help them get there.
This national expansion, known as “RSC National” will take successful components of RSC’s online and community college experiences and redesign them to create an educational network that provides all learners, particularly underserved and underrepresented populations, with an “on ramp” to higher education. In order to make this vision a reality, the CampusWorks team developed a business plan and approach for operationalizing RSC National and achieving a sustainable, growing organization within three years.
CampusWorks helped San Jose Evergreen Community College District save its accreditation.
When the new chancellor at San Jose Evergreen Community College District was faced with a neglected infrastructure, an ineffective administrative system, no technology plan, and the prospect of losing accreditation, she turned to CampusWorks for help.
Through a comprehensive Technology Assessment, we evaluated the needs of the district and its colleges and developed a multi-year strategic technology plan that was tightly aligned with their goals and vision. This plan served as a key document for the district's accreditation visit and received exceptional feedback from the accreditation board.
Even though SJECCD had the budget to install a new ERP system, CampusWorks found a way to reengineer their current system to meet the district's needs, which saved them $5 million and resulted in lower annual maintenance costs. With these newfound savings, SJECCD was able to allocate resources to other important projects, like implementing a new learning management system and library system and upgrading network infrastructure.
Through our collaborative partnership, CampusWorks helped San Jose Evergreen Community College District overhaul its technology infrastructure, save money, improve student service, and preserve its accreditation.
“CampusWorks could put out the fires in hell…” – Dr. Rita Cepeda, Chancellor, San Jose Evergreen Community College District
CampusWorks increased efficiency at Touro College and University System.
With growth comes challenges. Touro College and University System learned this when they realized their financial aid processes and systems were no longer keeping pace with the demands of their growing institution. That's when they called CampusWorks for help.
Through a collaborative Business Process Review, we pinpointed inefficient processes and systems and identified improvements that would serve as the foundation for a healthy financial aid services organization. By reengineering Touro's financial aid system, we were able to transform loan processing from a manual procedure to an automated capability and offer students a web portal to access real-time financial aid information. We also helped Touro streamline their financial aid processes to keep up with their growth demands, setting them up for success for years to come.
In less than one year, our partnership saved Touro millions of dollars and transformed the way they serve their growing student body.
"You guys are amazing. Not only brilliant, but unbelievably hard working...nonstop. My heartfelt thanks for what you have done." – David Raab, Executive Vice President, Touro College and University System