Supporting You Today, Guiding You Toward Tomorrow

Banner Application Managed Services

Institutions using Ellucian Student, powered by Banner, need more than just support—they need a partner who understands where Ellucian is headed and how to align that vision with campus goals. At CampusWorks, we do just that. 

As Banner evolves—especially with Self-Service, DegreeWorks, and Banner Document Management System (BDMS)—many long-time users are reassessing how these tools serve today’s students and academic programs. That means asking: Are we deploying these tools in the most strategic way? And how do new additions like Banner SaaS, Ellucian Experience, CRM Advise, CRM Recruit, Ellucian Insights, and Journey fit into the picture? 

We help you make sense of those choices with a balanced, vendor-aware approach. One-third of our team has hands-on experience working for Ellucian or with Banner systems—giving us unique insight into both the product roadmap and the practical realities institutions face every day. Whether you’re evaluating cloud options or reimagining service delivery, our priority is to understand your world—and help you move forward with confidence. 

Boosting the Impact of Your IT Team

IT leaders today face a critical talent gap. Finding professionals who combine ERP/SIS/CRM skills with campus-savvy customer service is increasingly difficult. High turnover and shrinking pools of specialized talent put enormous pressure on internal teams—and threaten the progress of major initiatives. 

CampusWorks’ Application Managed Services offer an immediate solution: access to deeply experienced experts who can step in quickly and keep momentum going. From day-to-day system support to long-range improvement plans, we help stabilize operations so IT leaders can focus on innovation and strategy. 

Staying Strong by Maintaining and Maximizing Existing Systems

Application Managed Services brings real value during times of transition and high turnover including persistent IT staffing shortages.  When employee hiring and retaining struggles threaten your momentum to maintain existing ERP/CRM systems, managed services provide sustainable staffing and skills coverage—without long hiring cycles or retention worries. 

No matter the disruption, we bring structure and expertise that help you move forward precisely when it matters most. 

Our Process: Built on Partnership

CampusWorks doesn’t just “manage Banner”—we make it work smarter for your entire campus. That starts with our holistic, process-driven approach. We evaluate how your systems interact with academic, financial, and administrative operations. We align IT investments with institutional strategy. 

Our approach includes: 

• Objective assessments and benchmarking 

• Integration planning grounded in real-world campus workflows 

• Clear outcome measures and stakeholder buy-in 

• Sustainable support models that evolve with your needs 

Our vendor-neutral stance means our recommendations are always centered on what’s best for your institution—not just the latest tech trend. 

We also emphasize collaboration. Our consultants embed deeply into your campus culture, often earning praise from leadership for how seamlessly they integrate into institutional teams. From student system tuning to enrollment strategy alignment, we bring both technical depth and human connection. 

What You Can Expect

A CampusWorks Banner Application Managed Services partnership typically includes: 

• Comprehensive System Support
  Round-the-clock system monitoring, admin support, disaster recovery, backups, and regular upgrades. 

• Functional & Technical Consulting
  Expertise across key domains—Admissions, Financial Aid, HR, Payroll, Registration, General Ledger, and Self-Service. 

• Cloud & Migration Services
  Guidance for transitions to Banner SaaS, cloud architecture, shared services models, and business process redesign. 

• Data & Reporting Solutions
  Support for tools like Power BI, Informer, Argos, SSRS, and Business Objects—turning data into actionable insight. 

Ready to Evolve with Confidence?

In today’s fast-moving higher ed IT landscape, outsourcing isn’t just about plugging holes—it’s about building resilience and readiness. As EDUCAUSE has highlighted, managing complexity in higher ed IT requires smart, adaptable partnerships. 

With CampusWorks, you don’t just get talent—you get a mission-aligned partner committed to your long-term success. Let’s work together to turn your Banner ecosystem into a powerful platform for transformation. 

When Facing Major IT Disruptions, Enterprise Solutions can Help

While Application Managed Services keeps current systems maintained, many institutions are going through major ERP/CRM system transitions and might find extra team members with deep enterprise modernization skills useful.  CampusWorks can serve that need through our Enterprise Solutions.   Two examples we commonly work in include?  

1. Vendor Transitions
   If the IT team is managing the legacy platform while working to deploy a new vendor platform as a multi-year transition extra hands can help. We provide ERP/CRM services to support the legacy system or the new system deployment with a range of projects that run an IT team ragged with strong project oversight to minimize risk and confusion. 

1. SaaS Migrations
   Shifting from Banner on-premises or hosted environments to Banner SaaS requires thorough prep—cleaning data, reducing customizations, evaluating native SaaS features, and consolidating third-party tools. And while the technology and migration tools are strong as you stay within vendors, objective outside experts can provide strong guidance to ensure a smooth and cost-effective transition. 

When it’s time to upgrade or migrate, the road maybe difficult – but once it’s clear that transformation is the right path, moving forward quickly and precisely becomes a strategic advantage.