Efficiency Unleashed: Fast Fixes & Smart Savings

The Challenge

At one managed services client site, the CampusWorks team encountered a range of operational hurdles: slow resolution of OneDrive issues on Macs, time-consuming manual data merges between LMS and ERP systems, fragmented user account setups, inefficient reporting processes, and a lack of documentation for critical systems. These challenges impacted productivity, increased costs, and risked business continuity.

The Solution

• Over the course of just six months, the CampusWorks team implemented a series of targeted improvements:
• Developed desk-level documentation for OneDrive issues on Macs, reducing resolution time from days to minutes.Created a script to merge LMS and ERP data, cutting process time from over 30 minutes to under 3 minutes per run.
• Assisted with API integrations to adapt an application from another CampusWorks site, streamlining user account setup and consolidating data access for Center of Excellence members.
• Identified opportunities for product enhancements with a vendor during manual financial reporting.
• Developed custom reports that eliminated the need for costly vendor add-ons.
• Documented previously undocumented processes and systems, improving issue resolution and supporting business continuity.

The Power of Managed Services

This collection of wins demonstrates how proactive managed services can drive efficiency, reduce costs, and deliver lasting value. By addressing pain points and implementing sustainable solutions, the team has empowered the client to operate more effectively and positioned them for continued success.